Refund policy

Refunds & Returns

If there's is a problem with your order, please contact us within 30 days of receipt. All items must be returned in their original packaging.

Note that any unauthorized returns will be returned at the sender's own expense.

 

Order Cancellations

If an order has been placed in error, please contact us as soon as possible. We will only cancel/refund an order prior to shipping. 

Pre-order items must be cancelled prior to the FOC (Final Order Cut-off) date. We order pre-order items from the publisher when the customer places an order. Once the FOC date has passed, we are unable to adjust our numbers and cancellations will be subject to a 25% cancellation fee.

 

Grade Disputes (Back-Issue Comics)

If you believe that a back-issue comic you purchased was mis-graded to the degree that its value is affected, please contact us. We will work with you to reach a resolution. Please bear in mind that all of our raw comics (not Graded by CGC/CBCS) are assigned a grade that was our best estimate at the time. We are not professional graders, but we have attempted to give each book an accurate grade. Please review our Grading Policy page.

If you buy a comic from us with the intent of having it graded by CGC, CBCS or another company, we will not be held responsible if the book comes back with a lower grade. As stated above and on our Grading Policy page, these grades are our best estimate. We are not professional graders. 

Damaged/Lost Items

If your package arrives damaged (outer packaging smashed/bent, water damaged, opened/tampered with, etc.) please take photos immediately, keep all packaging and contact us. We will work with you and the USPS to resolve the issue to your satisfaction.

If you have a problem with your delivery (ex: tracking shows Delivered but never arrived) please let us know and refer to the following pages provided by the USPS for direction on next steps.

Where is my package? (usps.com)

Missing Mail and Lost Packages | USPS

Wrong/Missing Items

We apologize if you have received the wrong item, or something is missing from your order. Please contact us within 7 days of delivery so we can correct our error.

 

These policies are subject to change at any time without notice.

Last updated: 30-Mar-2024